FREQUENTLY ASKED MOTOR VEHICLE QUESTIONS

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Q.  We do not own this vehicle anymore.  What should I do with the bill?

A.  If the tag was transferred from the sold vehicle to another vehicle, the bill is due in full.  If the tag has been submitted to the Department of Motor Vehicle License Plate Agency, the Tax Department needs to be notified within 1 year and the bill may be prorated.

Q.  How can I get an adjustment to my bill for submitting my vehicle tag to the License Plate Agency before it expired?

A.  If the bill has been paid, please mail us a copy of the receipt along with a signed request for a refund.  If the bill is still outstanding contact us for a prorated bill.  The request should be done within 1 year of submitting the tag.

Q.  Why is there a BLOCK on my tag, preventing renewal?

A.  A BLOCK is placed on a tag when the bill becomes 4 months past due.  The BLOCK can only be removed when the bill is paid in full.

Q.  I am in the military, do I have to pay this bill?

A.  Taxpayers who are active military and have a home of record as stated on the most current LES is a state other than North Carolina are not required to pay personal property taxes in North Carolina.  To process a release for the bill, the Tax Department will need a copy of a current LES.  Spouses and dependents are not exempt unless they are also nonresident active duty.

Q.  I do not live in Moore County and never have.  Why am I receiving a bill?

A.  Motor Vehicle tax bills are created based on information provided by the Division of Motor Vehicles to the County.  If you did not live in Moore County when the vehicle registration was initiated or renewed, a, “Change of county” form will need to be completed.  Contact us and we will provide the necessary document.

Q.  Can I appeal the value of my vehicle?

A.  Vehicles are valued as of January 1 of the year in which the bill is due.  Taxpayers may appeal the value within 30 days of the billing date and after the bill has been paid.  Consideration for excess mileage, excess wear and tear, accident damage, etc will be given based upon proof provided by the owner.

Q.  What time period does a motor vehicle bill cover?

A.  The tax year for a registered motor vehicle is the 12 months following a new registration or the expiration of an existing registration.

Q.  I received a bill for my motor vehicle and I do not live in Moore County anymore.  What do I need to do with the bill?

A.  If you still live in North Carolina and the tag is active the bill remains due in full.  Situs is determined based on the location of the vehicle on the day the registration renewed.

Q.  I received a bill for my vehicle and I do not live in this state anymore.  What do I need to do?

A.  If the North Carolina tag is still on the vehicle the bill is due in full.  If not please send us a copy of the registration from the state it is now registered and a prorated bill will be issued if applicable.

Q.  I received a bill for my motor vehicle and the vehicle has been totaled, repossessed or stolen.  What do I need to do with this bill?

A.  In all cases the plate needs to be turned in or reported lost or stolen to the License Plate Agency.  For a totaled vehicle the Tax Department also needs an accident report.  For a Repossessed vehicle the Tax Department will need a repossession letter.  And for a stolen vehicle the Tax Department will need a police report.  Once the necessary documentation has been received, a prorated bill will be issued applicable.